Privacy policy

Privacy Policy

This page was last updated on December 1, 2024.

We assume that you trust us. We therefore consider it our responsibility to protect your privacy. On this page, we explain what information we collect when you use our website, why we collect it, and how we use it to improve your user experience. This privacy policy applies to the services on the www.niponis.com website and does not cover the privacy practices of other websites and resources. By using our website, you agree to our privacy policy. niponis respects the privacy of all users of its website and ensures that the personal data you provide is treated confidentially.

How we use the data we collect

Using our services

When you sign up for one of our services, we ask you to provide personal data. This data is used to provide the service. The data is stored on our own secure servers at www.niponis.com or on third-party servers. We will not combine this data with any other personal data in our possession.

Communication

When you send us an email or other communication, we may store that communication. At times, we will ask you to provide us with personal data relevant to the current situation. This allows us to process and respond to your requests. The data will be stored on our own secure servers at www.niponis.com or on third-party servers. We will not combine this data with other personal data in our possession.

Cookies

We collect data for research purposes to better understand our customers and tailor our services accordingly. This website uses "cookies" (text files placed on your computer) so that the website can analyze how users use it. The information generated by the cookie about your use of the website may be transmitted to www.niponis.com or to a third party’s secure servers. We use this information to track how you use the website, to compile reports on website activity, and to provide other services related to website activity and internet usage.

Objectives

We do not collect or use information for any purpose other than those described in this privacy policy, unless we have obtained your prior consent to do so.

Third party

Information is not shared with third parties, with the exception of web applications and vendor integrations that we use for our store and order processing. This includes the WebwinkelKeur review system. This data is used solely for the purposes of the application and is not shared with third parties. In addition, in certain cases, data may be shared internally. Our employees are required to respect the confidentiality of your data.

Changes

This Privacy Policy is tailored to the use and features of this website. Any changes and/or modifications to this website may result in changes to this Privacy Policy. We therefore recommend that you review this Privacy Policy regularly.

Personal Data Settings

We give all visitors the ability to view, edit, or delete the personal information they have provided to us.

Edit/unsubscribe from the newsletter service

At the bottom of each email, you'll find the option to update your information or unsubscribe.

SMS Marketing

We take your privacy very seriously and value the information you have agreed to share regarding our SMS marketing service. We use this information to send you SMS messages (related to your order, including abandoned cart reminders), SMS marketing offers, and transactional texts, including requests for feedback from us.

Our website uses cookies to track which items you have added to your shopping cart, even if you have left the checkout process. This information is used to determine when to send SMS reminders about your shopping cart.

Edit/unsubscribe from this newsletter

If you would like to update your information or have your data removed from our records, please contact us. You will find our contact information below.

Disabling cookies

Most browsers are set to accept cookies by default, but you can configure your browser to refuse all cookies or to notify you when a cookie is sent. However, some features and services on our site and other websites may not function properly if cookies are disabled in your browser.

Questions and comments

We regularly review our compliance with this privacy policy. If you have any questions about this privacy policy, please contact us at info@niponis.com
Shipping and Delivery

We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any questions or concerns, please don’t hesitate to contact our customer service team. Below, we explain how your order is processed and delivered.

Shipping costs

We cover the shipping costs for every order. All our products are delivered to your home free of charge. There is no minimum order quantity.

Ship your order

Once you've found the perfect product on our website, you'll want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.

Here are the average delivery times for all our packages:

Once you've placed your order, it takes us 1 to 2 business days to process it. On weekdays, it takes one business day, but if you order on a Friday evening or over the weekend, it may take a little longer.

Your order will then be delivered within 2 to 4 days.

Once your order has been processed, it will be shipped, which takes an average of 4 to 6 business days.

Once you've placed your order, you'll receive an email within a few days containing your personalized tracking code. This code allows you to track your order through our tracking partner. You can find more information on our "Track & Trace" page.

If you want to make sure your order is shipped today, feel free to give us a call. Our customer service team will be happy to help you make the right choice.

Delivery of your order

Once your order has been delivered, you can enjoy it! Of course, there may still be an issue. Would you like to exchange or return it? Please visit this page.

Is the product defective?

That's very unfortunate! It's possible that your product may be damaged during shipping. In that case, we will always send you a replacement package the first time and, unfortunately, cannot issue a refund. If the product is damaged a second time, we will refund the full purchase price.

How to Order

The ordering process at niponis is very simple. First, go to the product page and add the item you want to your cart. To do this, click the "Add to Cart" button.

It is important to verify that you have selected the correct options. If everything is in order, click the "Proceed to checkout" button. On the information page, enter the correct shipping address. Make sure all the information is correct. Once you have entered this information correctly, you can click the "Proceed to shipping" button.

On the "Shipping" page, you can double-check the information you've entered. It also states that shipping is completely free. As a thank you to our customers, we always cover the shipping and delivery costs. You can now proceed by clicking the "Proceed to Checkout" button.

In the payment options, you can choose from several payment methods. At niponi.com, all payment options are SSL-encrypted, which means you can always count on a secure payment environment.

• All
• Mastercard
• American Express
  
• Credit card
  
• Google Pay
  
• Shop Pay
• Tin

Once you have selected the appropriate payment method, click the "Checkout" button and you will be redirected to the payment method you selected. Follow the instructions on the corresponding page to complete your order. If you encounter any issues with your order, please don't hesitate to contact us.

Have you lost your package?

If a package is lost or cannot be delivered for logistical reasons, we will always send you a replacement before issuing a refund or processing a return. If the order has not been received 60 days after shipment, it is eligible for a refund.

If you have any other questions, please don't hesitate to contact us.

 

Company Name: Niponis

Business ID: 85972033

Email: info@niponis.com

Phone number:+31610346815

Address: Plantage Westermanlaan 19, 1018 Amsterdam, Netherlands

Hours of Operation

Monday–Friday: 9:00 AM – 7:00 PM

Saturday: 10:00 AM – 5:00 PM

Closed on Sundays and holidays.